Since its introduction in 2010, the mobile app Snap Send Solve has revolutionised the way people interact with their local councils.

Local residents in our region reported more than 150 incidents in 2020 using the app, flagging everything from potholes to illegal dumping directly to Council through this easy to use platform.

“Digital technology has changed many areas of our lives for the better,” says Mayor Peter Beer, Snowy Monaro Regional Council.

“Since promoting the app more widely to our community members as an efficient way to make a request, the number of reports has increased from an average of 10 per month to more than 50. This allows for a streamlined response as the service request is going through the right channel to be addressed, rather than just posting it on social media groups hoping that someone might see it.” he said.

From potholes to problematic parking and dud streetlights, the people of the Snowy Monaro are encouraged to sign up and start sending in with Snap Send Solve. Simply login, select the issue, optionally add a photo or notes, and hit send. The app notes the location automatically.

The platform’s key innovation is in removing the guesswork from reporting non-urgent problems in a local area. Whether a particular road, park, playground, drain or carpark falls under the authority of local, state or federal bodies – Snap Send Solve sends your request straight to the right place.

While Snap Send Solve is the place to turn for any non-urgent problem, any local emergency situations such as water issues should be directed to Snowy Monaro Regional Council’s 24-hour service on 1300 345 345.

Get Snap Send Solve from the Apple App Store or Google Play Store for free.